Specialist Services Group is proud to announce another record-breaking result in our Customer Loyalty Score (CLS) with a great achievement in April 2017 – an impressive CLS of 77%.
With the CLS ranging between -100% and +100%, in general, as long as the CLS is positive is felt to be a good achievement, while a CLS of +50% is considered to be excellent. At Specialist Services Group we have achieved our target of 50% for 2015 in June 2015, which has been then overachieved for over a year. Based on these results, we have raised our target to 65% in 2016, and we are still above target with the highest peaks recorded in April 2017 (77%), May 2016 (76%), January 2017 (75%) and December 2016 (73%).
These results reflect a very high level of customer satisfaction with our products and services at various project stages; from estimation, order receipt and engineering, to project completion, product performance and after-sales support services.
With over two years of great customer satisfaction results and their continuous improvement, we look forward to another successful year by providing our customers with quality products and services meeting the highest industry standards.